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"Reducing costs may be a priority for most travel management executives, but
this is balanced by a service focus," said BCD Travel.
"Improving traveler safety and security still ranks high among travel programme
priorities with 80% of respondents saying it is one of their objectives."
In fourth place was process standardisation, followed by enabling corporate
mobility, regulatory compliance, sustainable procurement, and attracting and
retaining talent.
When it came to managing challenges by region, corporate customers in Asia
cited "data from multiple choices" as their biggest challenge. This was
followed by, in descending order of importance, supplier negotiations, multiple
agencies, travel security and risk management and communication with travelers.
This contracts with the global ranking of challenges which placed "rising
travel costs" at the top, followed by data from multiple sources, complexity of
own organization, budget management and travel policy compliance.